Frequently asked questions - FAQ
FREQUENTLY ASKED QUESTIONS - FAQ
INFORMATION ABOUT THE PRODUCT
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Where can I find technical specifications?
When you are on the product page, scroll down and you will see 4 tabs below the 'ADD TO CART' button: More Information - Downloads - Description - Accessories. Click on the first tab 'More Information', and you will find all the technical specifications for the product.
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How can I download the user manual?
When you are on the product page, scroll down and you will see 4 tabs below the 'ADD TO CART' button: More Information - Downloads - Description - Accessories. Click on the second tab 'Downloads', and you will find a download button for the PDF file. Click here if you don't have Adobe Reader installed yet.
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Where can I find detailed information about my product?
When you are on the product page, scroll down and you will see 4 tabs below the 'ADD TO CART' button: More Information - Downloads - Description - Accessories. Click on the 'Description' tab, and you will find a detailed description of the product.
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How do I know which accessories I need?
When you are on the product page, scroll down and you will see 4 tabs below the 'ADD TO CART' button: More Information - Downloads - Description - Accessories. Click on the 'Accessories' tab, and you will see which accessories are compatible with the product. Please note: This tab may not always be available, depending on the selected product.
TERMS AND CONDITIONS OF THE PROMOTION
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View all terms and conditions for promotions and discount codes here
The following terms and conditions apply to all offers, promotions, and other promotions, unless otherwise stated. By participating in a promotion, the buyer agrees to the terms and conditions as stated on this page and in the promotion itself.
• Promotion not valid in conjunction with other promotions and ongoing orders, and only valid in our webshop.
• Discount is only valid on webshop-only items.
• Discounts do not apply to B2B customers.
• Discounts do not apply to SALE items, Second Chance items, and Outlet items.
• Discount is only valid for new Newsletter subscribers and applies only to the next purchase in the webshop.
• Maretti Lighting B.V. reserves the right to end a promotion without stating a reason.
• Discount codes must be entered during the checkout process.
• Promotions do not apply to purchases made before the start of the promotion and are not retroactively valid.
• Validity of discount codes is determined by Maretti Lighting B.V. Maretti Lighting B.V. is also not responsible for incorrect information on affiliate websites.
• Duration of promotions subject to change.
• Typographical and printing errors reserved.
ORDERING
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How do I place an order?
Ordering from Maretti.com is very simple:
• Go to the item of your choice and click on the 'Add to Cart' button.
• Once you have added all the items of your choice to the shopping cart, go to the shopping cart at the top right of the page. Here, you can adjust the quantity of items if desired.
• Do you have everything you need? Or do you want to double-check? Then click on the 'Proceed to Checkout' or 'View Cart' button.
• On the shopping cart page, you can also apply a discount code if desired, for example, if you received a discount code via email (only during special promotion periods), if you subscribed to our newsletter, or if you are ordering for the first time at Maretti.com and have subscribed to our newsletter.
• Once your order is complete, you can press the 'Proceed to Checkout' button.
• To process your order, we ask you to fill in some personal details. You can also choose the shipping method here; pick up at Bolderweg 7 or have it delivered to your home.
• Choose your preferred payment method (e.g., iDEAL, click here for all our payment methods), and complete your order. -
Has my order been successfully received?
You will always receive an order confirmation email from us. If you haven't received anything, please contact us at orders@maretti.com.
PAYMENT
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How can I pay for my order?
Maretti.com offers the following payment methods:
• iDEAL: With iDEAL, you can pay safely, quickly, and directly. You check out in the familiar online banking environment of your own bank, based on the same security techniques. After entering the required information and accepting your payment, the amount will be debited from your bank account, and the available goods will be immediately dispatched to you. iDEAL collaborates with banks such as ABN Amro Bank, ASN Bank, Yoursafe, Bunq, Van Lanschot Kempen, ING, Knab, Nationale Nederlanden, N26, Rabobank, RegioBank, Revolut, SNS Bank, Triodos Bank.
• BANCONTACT: With Bancontact, we offer a trusted Belgian payment method. Pay easily through your own bank environment, similar to the Dutch iDEAL. Please note that direct payments are only possible with a Dutch delivery address. For orders with an address outside the Netherlands, we process them internally first, and you will receive the invoice after a few working days. Thank you for your understanding and trust in our webshop.
• CREDIT CARD: We accept Eurocard/Mastercard, Maestro, and VISA as payment methods. If your credit card is registered with "Verified by VISA" and "MasterCard SecureCode," the corresponding authentication procedure will be performed. Your credit card information is encrypted with SSL and treated confidentially. Your data is safe with us and remains confidential. You can shop with confidence, knowing that your payment information is in safe hands with us.
• GOOGLE PAY: Good news! You can now pay with Google Pay in our store! It's super easy: just tap your phone once. You no longer need to enter card details. Everything is securely stored on your phone. It's fast, easy, and secure. Try it yourself and enjoy the convenience of Google Pay while shopping with us.
• APPLE PAY: In our webshop, you can now effortlessly pay with Apple Pay. When you check out with your iPhone, iPad, or Apple Watch, Apple Pay automatically appears as a payment option. Fast, simple, and completely secure. Discover the modern and convenient side of Apple Pay while shopping with us. Try it today and experience the smooth way of paying.
• PAYPAL: With PayPal, you can enjoy effortless international shopping. No hassle with currency conversion, as PayPal automatically takes care of this for you. Security comes first, as you always need to log in before making a payment. Additionally, PayPal offers buyer protection, ensuring a refund if you don't receive the purchased item or if it doesn't match the description. In short, with PayPal, you experience a smooth and secure payment experience, anywhere in the world. Welcome to the convenience and peace of mind of PayPal in our webshop!
• iDEAL QR: Simply point your camera at the iDEAL QR code, and with the specific bank app, you can quickly and seamlessly complete the payment. Avoid the hassle of entering payment details and enjoy the convenience of a secure and direct transaction. -
I live abroad, how can I pay now?
You can shop internationally with Paypal. If you reside in Belgium, you can pay with Bancontact. Please note that direct payments are only possible with a Dutch delivery address. For orders with an address outside the Netherlands, we process them internally first, and you will receive the invoice after a few working days. Thank you for your understanding and trust in our webshop.
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Will I receive an invoice?
Yes, you will receive an invoice in your mailbox. You will receive the invoice in your mailbox once your package has been shipped.
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My computer froze during the payment process. What should I do now?
Unfortunately, that is very inconvenient and it can happen. If you haven't received a confirmation email, there's a high chance that your payment failed. If you are concerned that you may have paid twice, check your bank statements. If in doubt, it is better to contact us via email, and we will work with you to find a solution. For our contact page, click here.
DELIVERY TIME AND SHIPPING
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When will my order be delivered?
For items in stock, orders placed before 13:00 usually get delivered the next day in the Netherlands, provided there are no delays.
If you have ordered artisanal products, the maximum delivery time may be 56 working days. You can find the exact working days for these products on our webshop. We often manage to deliver your order faster than the maximum delivery time indicates. -
Can I track the status of my order?
Once your package has been handed over to the carrier, you will receive a track & trace code to follow your package. Once the carrier has scheduled your package for delivery, you will receive an email with the exact date and time of delivery.
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Can I choose a different delivery date or time?
Yes, you can use our additional services for alternative delivery times or specific delivery days. Contact us via orders@maretti.com for more information.
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What happens if I am not at home when my order is delivered?
If you are not at home during the delivery, our carrier will attempt delivery again the next day. If you are still not at home, the carrier will leave a card in your mailbox requesting you to contact them to arrange a new delivery appointment within 5 days.
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My order is damaged, incorrect, or incomplete, what should I do?
Upon receiving your package, check if everything is in good order and if there are no defects. If there are any issues, please send an email immediately to orders@maretti.com with your order number and photos.
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I haven't received my order yet, what should I do?
If you haven't received your order, we understand that this can be inconvenient, and we would like to assist you further. Please follow the steps below:
• Check Your Tracking Information: If you have received a track & trace code, use it to track your order. Check the current status and expected delivery date of your package. There may be delays with the delivery service.
• Delivery Times: Consult the estimated delivery time for the items you have ordered. For in-stock items, this is usually the next day, but for artisanal products, the maximum delivery time can be up to 56 working days.
• Delivery Attempts: Check if an attempt has been made to deliver your order. Look in your mailbox or see if the carrier has left a card to schedule a new delivery.
• Contact Us: If, after going through the above steps, you still have no clarity on the status of your order, please contact us at orders@maretti.com. We will do our best to assist you and resolve the issue.
We strive to get your order to you as quickly as possible and will do our best to address any delays or issues. Thank you for your patience and understanding.
SERVICE AND WARRANTY
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What are the contact details for Maretti.com?
Address:
Bolderweg 7
1332 AX Almere, Netherlands
You can reach us through the following methods:
• Contact Page: You can use our contact form on the contact page.
We are open:
• Opening Hours: Monday-Friday from 08:30-17:00 hrs.
• NOTE: Every last Friday of the month: 08:30-16:00 hrs. -
Can I receive lighting advice?
Our staff is happy to assist you! You can turn to us for lighting advice and help with creating your lighting plan. Contact us, and we will see how we can help you. Click here to make an appointment.
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Warranty
We care about our products and naturally do our best to deliver them to you in top condition. However, it may happen that an order is damaged during transport or that something else occurs, making you eligible for a warranty claim. Legally, you are obligated to report any defects to us within two months after discovering them. If the defect falls within the warranty period, we will take care of the repair or replacement at no cost.
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Complaints
It can always happen that things don't go as planned. We recommend that you first make your complaints known to us by emailing orders@maretti.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur through https://www.webwinkelkeur.nl/consument/geschil/. Since February 15, 2016, consumers in the EU can also submit complaints via the Online Dispute Resolution (ODR) platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not being processed elsewhere, you are free to submit your complaint via the platform of the European Union.
DO YOU HAVE ANY FURTHER QUESTIONS?
Ask one of our experts in customer service; we are happy to assist you.
Our Opening Hours
Monday to Friday: 08:30 - 17:00
Saturday & Sunday: CLOSED